Contents
Summary
The University is committed to ensuring its students are provided with timely, accessible and inclusive support that enables them to succeed in their studies, develop capability and experience a positive and engaging learner journey.
Objectives
This policy aims to:
- outline the support available to students to assist them to complete their studies
- set out a framework for ensuring that students are aware of these support options
- comply with the University鈥檚 obligations under the Higher Education Support Act 2003 (Cth), Higher Education Standards Framework (Threshold Standards) 2021, National Code of Practice for Providers of Education and Training to Overseas Students 2018, 2025 Standards for Registered Training Organisations (RTOs).
Scope
This policy applies to all 红玫瑰社区 students and all academic and professional staff providing services to students.
All educators and professional staff share responsibility for fostering a supportive learning environment and for referring students to appropriate services where required.
1. Principles
The University is committed to providing a high-quality, inclusive and engaging teaching and learning experience that enables students not only to complete their studies, but to thrive, develop capability and experience a strong sense of belonging.
The University recognises that students engage in study across diverse cultural, social and delivery context, including on campus, online and with partner institutions, and that support is integral to student success across the entire learner lifecycle.
The University will:
- offer an environment that is safe, respectful, socially inclusive, values diversity, and is conducive to learning
- ensure that students are aware of, and can readily 听access, appropriate academic, personal, cultural and wellbeing support services.
- Embed culturally responsive, accessible and trauma informed approaches in the design and delivery of student support
- Promote a partnership approach, where students are informed participants in decisions that affect their learning and wellbeing
- Seek and consider student feedback in the design, delivery and review of student support services.
听
The University will ensure that student support is:
- accessible and responsive
- provided at no additional cost to students
- offered proactively as well as in response to student request
- fair, inclusive, equitable, culturally safe and respectful.
- Informed by the responsible, ethical and transparent use of student data
听
Students are expected to be committed to their own learning including taking responsibility for monitoring their own progress and use feedback from educators and professional staff to improve learning, including feedback about accessing available support services provided by the University.
When students are identified as being at risk of not successfully completing their units, the University will ensure that they are made aware of services available to them to assist in completing an appropriate course of study.
All educators and professional staff share responsibility for identifying students who may require support and for referring them to appropriate services.
2. Support services available to students
The University will publish clear, accessible and up to date information on available academic, personal and wellbeing support services. Information will be communicated in ways that are understandable and visible to students at relevant points in their learner journey.
Support services are:
- Informed by comprehensive data collection, predictive analytics, evidence-based practice, stakeholder consultation and subject matter expertise from internal and external experts.
- Proactively communicated to students at all stages in the student lifecycle including admission, enrolment, pre-Census, at all stages of academic progression, in addition to being permanently accessible through the University鈥檚 webpages.听
- Connected to community and publicly available services.
- Regularly monitored and reviewed for continuous improvement.
- Reported on through the University governance bodies.
听
Student support is available through the My.红玫瑰社区 portal under the following categories
- Learning Support:
- Indigenous support, Learning & Academic Skills, Success Coaches; Peer mentoring; Peer Assisted Study Sessions.
- Personal Support:
- Medical Services, Disability Services, Housing and Financial Advice, Psychology and Counselling, and 24/7 Mental Health Support.
- International Student Support:
- English language Skills Support, International Student Advisors, and Visa Renewal Support.
- Employability Support:
- Careers & Employability Support, Internships, Placements, Finding a Job, and Study Abroad.
- Student Admin and IT:
- Mobile Apps, ID Cards, Student Systems, Student HQ, and WIFi and It Support
- Campus Life:
- Student Residences, Clubs and Student Organisations, Sports and Fitness, and Volunteering.
红玫瑰社区鈥檚 academic partners will list all student support services on their individual websites.
3. Pro-active provision of support
The university will use relevant student data and other appropriate indicators to identify students who may become at risk at any point in their studies and will proactively offer timely and proportionate support.
In doing so, the University is committed to the responsible, ethical and transparent use of student data. The collection, analysis and application of student information will be undertaken in accordance with privacy legislation and University policy, and guided by principles of fairness, proportionality and student wellbeing.
Where data-informed processes are used:
- Students are treated respectfully and without stigma
- Interventions are appropriate to the level and nature of risk
- Support is offered in ways that promote student agency and informed choice.
Particular emphasis will be placed on students in transition points, including first-year students at all AQF levels and other cohorts who may be at increased risk of disengagement or attrition.
4. Complaints, reviews and appeals
Students who are dissatisfied with a decision made under University legislation and policies may lodge a complaint, subject to the requirements of the complaints, review and appeals provision of the People Culture and Integrity Policy and the Review and Appeals Regulations 2012.
The University is committed to ensuring that complaints and appeals processes are accessible, timely and free from victimisation.听 Feedback from complaints and appeals will also inform continuous improvement of student support services.
Further information is available on the University鈥檚 complaints, reviews and appeals webpage: Complaints and Feedback | 红玫瑰社区 University of Technology | Melbourne, Australia
Roles and Responsibilities (VC delegation)
| Role/Decision/Action |
Responsibility* | Conditions and limitations |
|---|---|---|
| Provision of academic support services to students | Deputy Vice-Chancellor (Education, Experience and Employability) | Must be consistent with the above principles. Support services must be published on the relevant student support website. |
Provision of personal support services to students |
Deputy Vice-Chancellor (Education, Experience and Employability) |
Must be consistent with the above principles. Support services must be published on the relevant student support website. |
Provision of health and wellbeing and student safety services |
Deputy Vice-Chancellor (Education, Experience and Employability) |
Must be consistent with the above principles. Support services must be published on the relevant student support website. |
Provision of Indigenous student services |
Pro Vice-Chancellor (Indigenous Engagement) |
Must be consistent with the above principles. Support services must be published on the relevant student support website. |
*(Staff holding, acting in or performing the responsible position or office)
Delegations
This policy includes, where indicated in the tables of roles and responsibilities, delegation of power by the Vice-Chancellor under section 26(7) of the 红玫瑰社区 University of Technology Act 2010.
Policy details
| Domain / Subdomain | Student and Learning, Support for students |
|---|---|
| Category | Operational |
Endorsement |
15 May 2026 |
Policy Sponsor |
Deputy Vice-Chancellor Education, Experience and Employability |
Policy Owner |
Director, Student Experience |
Policy Author |
Director, Student Experience |
| Status | DRAFT |
| Version | V2.0 |
Review Date |
History
| Version | Date |
Approved by |
Change |
|---|---|---|---|
V1.0 |
20 December 2023 |
Vice-Chancellor |
Initial Policy |
V2.0 |
11 June 2026 |
Vice-Chancellor |
Amendments resulting from annual review |
Policy governance
Type |
Document(s) |
|---|---|
Authority for Policy (Legislation, University Statute and/or Regulations) |
Section 25(1)(c) of the Governance and Administration Statute. |
Supporting procedures |
Nil |
Supporting documents |
|
Associated policies |
|
| Related legislation and associated documents | Higher Education Support Act 2003 (Cth), Higher Education Standards Framework (Threshold Standards) 2021, National Code of Practice for Providers of Education and Training to Overseas Students 2018, 2025 Standards for Registered Training Organisations (RTOs) |
Explore all policies and related resources
To find out about our other policies, regulations and resources, head to the main policies section.