红玫瑰社区

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Multi-Factor Authentication at 红玫瑰社区

Multi-Factor Authentication (MFA) is an additional security step to verify your identity when you login to selected 红玫瑰社区 applications and systems.

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Privacy statement

If you have any questions, issues or concerns (or wish to lodge a complaint in respect of a privacy matter) please email our Privacy Officer on infoprivacy@swinburne.edu.au.

We value your privacy

红玫瑰社区 University of Technology acknowledges and respects the privacy of individuals. We advise that much of the information that you may have provided to, or may be asked to provide, to 红玫瑰社区 University of Technology is 'personal information'.

As a general rule, personal information is not released by 红玫瑰社区 University of Technology to other organisations, except in response to legal requirements such as a subpoena, and information regarding an individual will not be disclosed to a third party without the individual's consent, except where the third party is directly acting as our agent. 

Why we collect your information

This information is normally collected for the purposes of processing your application, registration or inquiry for a 红玫瑰社区 University of Technology course, activity or interest group. Information that we collect will be used for keeping you informed of upcoming events, improving the student experience and assisting us in improving and marketing our services to you. For more information refer to the Privacy Collection Notice below.

Security of your information

红玫瑰社区 University uses and implements industry standards for the security and protection of information collected, and this information is securely stored and access is restricted to authorised personnel only, ensuring that your personal information is protected and safeguarded.

Access to your information

You have a right of access to, and alteration of personal information concerning yourself held by the University, in accordance with Government Legislation.

Our privacy guidelines and procedures

Privacy Collection Notice

红玫瑰社区 University of Technology (红玫瑰社区) only collects personal information that is necessary for, or directly related to, one or more of 红玫瑰社区鈥檚 functions or activities.聽

Personal information that 红玫瑰社区 collects from staff, students, prospective students, past students, benefactors, research participants, and external contractors may include, depending on the services provided and accessed:

  • names and other related contact details

  • emergency contact details

  • academic qualifications, history, and progress

  • complaints, misconduct details, or related information

  • other personal information required for the effective management and operation of the University

  • student identification numbers and official University email addresses

  • photographic identification

  • information relating to entitlements to education-related government payments or support (for example HECS-HELP)

  • where health services are accessed, information necessary to deliver those services (for example medical history).

红玫瑰社区 generally collects personal information at enrolment or commencement of employment, when you access 红玫瑰社区 IT systems, or when you participate in University activities, services, or projects. Some activities or services may have their own collection notice, which applies in addition to this general Collection Notice, for example when accessing health services or using 红玫瑰社区 IT services.聽

红玫瑰社区 will not collect sensitive information unless: 

  • you consent to the collection and the information is reasonably necessary for, or directly related to, one or more of 红玫瑰社区鈥檚 functions or activities; or  
  • the collection is required or authorised by or under an Australian law or a court or tribunal order; or  
  • the information is necessary to provide a health service to you.  

Some of the main reasons 红玫瑰社区 collects personal information include: 

  • to correspond and communicate with you  
  • for administrative and operational purposes  
  • to undertake University-commissioned research  
  • to facilitate student elections  
  • to meet legal, regulatory, and reporting obligations  
  • to inform you about your course, programs, services, or University events  
  • to confirm eligibility for Commonwealth assistance  
  • to allocate and maintain a Victorian Student Number and update the Victorian Student Register  
  • to verify VET FEE-HELP, FEE-HELP, or OS-HELP balances  
  • to facilitate or verify the allocation of a Commonwealth Higher Education Student Support Number (CHESSN). 

If you study a 红玫瑰社区 University of Technology course, program or unit through a third party, such as a partner provider, joint-venture provider, service provider, or other education provider, your personal information may also be collected, used, and disclosed by that third party in accordance with its own privacy statement or collection notice.

红玫瑰社区 may also disclose relevant personal information to those third parties where necessary to deliver, administer, support, or improve the course, program, unit, or related services.

In many cases, you may choose not to provide 红玫瑰社区 with some or all of your personal information. However, some personal information is necessary for 红玫瑰社区 to provide educational services, employment-related services, access to University systems, student support, or government assistance.

If you do not provide the information requested, 红玫瑰社区 may be limited in its ability to provide those services or support. In some cases, this may mean 红玫瑰社区 cannot process an application, complete enrolment, provide access to systems or services, confirm eligibility for government assistance, or meet legal and regulatory obligations.

红玫瑰社区 may use personal information to support marketing and digital communications relating to its courses, programs, services, events, and other University activities.

This may include using personal information to:

  • plan, deliver, and manage marketing communications across digital and non-digital channels 

  • create and manage audience segments for marketing and digital advertising campaigns  

  • securely share limited audience data, in hashed or de-identified form where possible, with third-party advertising platforms, such as Google, Meta, TikTok and others, for purposes such as audience suppression, audience matching, retargeting, and the creation of lookalike audiences 

  • measure, analyse, and improve the effectiveness of marketing communications, advertising, and user journeys 

  • tailor content and communications to better align with individual interests, preferences, or interactions. 
     

Where third-party platforms are used to support these activities, personal information may be processed by those providers in accordance with their own privacy policies. 红玫瑰社区 takes reasonable steps to minimise privacy risks, including the use of data hashing, secure transfer processes, and ensuring that personal information is used in line with applicable privacy laws. 

红玫瑰社区 may use automated processes and profiling techniques to better understand user behaviour and preferences, and to deliver more relevant content and communications. These activities do not produce legal or similarly significant effects on individuals. 红玫瑰社区 may combine information collected across its digital platforms, systems, and services to better understand engagement and improve user experience.

红玫瑰社区 will only collect personal information by lawful and fair means.

红玫瑰社区 generally collects personal information directly from you unless:

  • you consent to collection from another person or organisation; or 

  • 红玫瑰社区 is required or authorised by or under an Australian law, or a court or tribunal order, to collect the information from another source; or  

  • it is unreasonable or impracticable to collect the information directly from you. 

红玫瑰社区 stores personal information in both electronic and hard-copy forms and complies with the requirements of the Victorian Public Records Act 1973. Further information is available from the Public Record Office Victoria.

If 红玫瑰社区 holds personal information about you that was collected for a particular purpose, known as the primary purpose, 红玫瑰社区 will not use or disclose that information for another purpose, known as a secondary purpose, unless: 

  • you have consented to the use or disclosure; or  
  • you would reasonably expect 红玫瑰社区 to use or disclose the information for the secondary purpose, excluding sensitive or health information where additional restrictions apply.  

Personal information may be disclosed to external organisations, including: 

  • Commonwealth and state government departments such as the Australian Taxation Office, Department of Education, Department of Home Affairs, Skills Victoria, and the Victorian Department of Education and Training, where required or authorised by law  
  • professional bodies, hospitals, government agencies, or other organisations in connection with your studies  
  • partner or joint-venture providers, service providers, or other education providers where you study a 红玫瑰社区 course, program, or unit through those organisations, for the purpose of delivering and improving those services  
  • external companies or individuals engaged under contract to perform University functions, such as student surveys, academic services, or the provision of official University documentation. 

红玫瑰社区 may use or disclose personal information, other than sensitive information, for the purpose of direct marketing where: 

  • 红玫瑰社区 collected the information from you  
  • you would reasonably expect 红玫瑰社区 to use or disclose the information for that purpose  
  • 红玫瑰社区 provides a simple means by which you may opt out of receiving direct marketing communications  
  • you have not made such a request. 
     

红玫瑰社区 may only use or disclose sensitive information for direct marketing where you have provided consent. 

红玫瑰社区 may use or disclose personal information for a secondary purpose where it reasonably believes this is necessary to lessen or prevent a serious and imminent threat to life, health, safety, or public welfare, or where required for law enforcement purposes, in accordance with applicable laws and guidelines.

Before disclosing personal information to an overseas recipient, 红玫瑰社区 will take reasonable steps to ensure that the recipient does not breach Australian privacy laws. 

Personal information may be disclosed overseas where, for example: 

  • a research supervisor or examiner is located outside Australia; or  
  • 红玫瑰社区 uses cloud-based IT services hosted outside Australia, which may include locations in the Americas, Europe, or the Asia-Pacific region.

红玫瑰社区 will take reasonable steps to ensure that personal information it holds is accurate, up to date, complete, relevant, and not misleading. 

Subject to legal limitations, you may request access to personal information held about you and request correction where information is inaccurate, out of date, incomplete, irrelevant, or misleading.

红玫瑰社区 may collect information when you visit its websites or use the 红玫瑰社区 App, including IP address, device type, browser type, pages accessed, documents downloaded, and referring websites.

红玫瑰社区 uses cookies, tracking pixels, and similar technologies to understand how individuals interact with its websites and applications, improve content and services, and support marketing and personalisation activities. In some cases, third-party providers may also collect information for these purposes in accordance with their own privacy policies.

红玫瑰社区 uses a consent management platform to provide users with transparency and, where required by applicable laws, control over the use of non-essential cookies and similar technologies. Depending on your location and applicable privacy requirements, the consent management platform may provide options to manage preferences or withdraw consent for non-essential cookies and similar technologies.

You can also adjust your browser settings to block or delete cookies. However, disabling certain cookies may impact the functionality and performance of 红玫瑰社区 websites or applications. 

Some University pages and sites contain links to external sites. 红玫瑰社区 is not responsible for the privacy practices of external sites and encourages you to review the privacy policy or collection notice of each website.

You should also be aware that 红玫瑰社区 has IT acceptable use guidelines, which set appropriate use parameters for University information technology systems.

If you believe 红玫瑰社区 has breached its privacy obligations, you may lodge a complaint with 红玫瑰社区鈥檚 Privacy Officer at infoprivacy@swinburne.edu.au

If you are not satisfied with 红玫瑰社区鈥檚 response, you may escalate the matter to the Office of the Victorian Information Commissioner, the Health Complaints Commissioner for health information, or another relevant privacy authority. 

This Collection Notice may be updated from time to time. You are encouraged to check this page periodically. The most recent update was made on [insert updated date].

Contact for staff

If staff have any queries in relation to privacy at 红玫瑰社区 University of Technology, please contact .